77bq's Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") applies to the 77bq platform and all services under it. When you use the 77bq website, open an account, or use any of our services, you are considered to have agreed to the terms of this Policy.

77bq is committed to providing a safe, responsible, and transparent online gaming environment for users in Bangladesh. Protecting the privacy of your personal information is a fundamental part of how we operate. We believe your data belongs to you, and we use it only for specific, legitimate purposes.

This Policy is reviewed and updated regularly. We will notify you appropriately of any significant changes.

2. What Information We Collect

77bq may collect the following types of information for various purposes:

2.1 Information You Provide Directly

• Name, date of birth, and age verification details (we provide services only to individuals aged 21 or older).
• Email address and mobile number.
• Login credentials (username and password — passwords are always stored in encrypted form).
• Payment-related information: numbers or transaction references associated with bKash, Nagad, Rocket, or Upay accounts.
• Any information you provide when submitting a support request or contacting us.

2.2 Automatically Collected Information

• IP address and device identification information.
• Browser type, operating system, and device characteristics.
• Time of visits to the website, page browsing patterns, and session information.
• Information collected through cookies and similar tracking technologies.

2.3 Information Received from Third Parties

• Transaction confirmation information from payment service providers (bKash, Nagad, Rocket, Upay).
• Information received from partners who assist with the identity verification process.
• Information related to fraud prevention and account security services.

3. Purposes for Using Your Information

77bq uses your information for the following legitimate purposes:

• Account Management: Account registration, login verification, and ensuring continuity of service.
• Transaction Processing: Managing your deposits (minimum ৳300) and withdrawals (minimum ৳800), with withdrawals typically completed within 1 hour.
• Bonuses & Promotions: Communication and processing related to welcome bonuses and other offers.
• Customer Support: Resolving your issues through 24/7 live chat and email support.
• Security & Fraud Prevention: Preventing unauthorized use of accounts, fraud, and money laundering.
• Age Verification: Ensuring that only individuals aged 21 or older are using the service.
• Service Improvement: Statistical analysis to improve the user experience.
• Legal Compliance: Maintaining compliance with applicable laws and regulations.
• Responsible Gaming: Identifying unhealthy gaming behavior and arranging appropriate support.

4. Data Storage & Security

77bq applies industry-standard technical and organizational measures to ensure the security of your information.

4.1 Technical Safeguards

• All data transfers are secured using SSL encryption.
• Passwords and sensitive information are stored using advanced hashing algorithms.
• Payment information (bKash, Nagad, Rocket, Upay) is protected with industry-standard encryption.
• Regular security audits and vulnerability assessments are conducted.

4.2 Retention Period

We retain your information for the entire duration your account is active, and after account closure for as long as required by legal obligations. Transaction records are kept for specified periods in accordance with mandatory regulations. Information may be retained for additional periods as needed for financial audits and dispute resolution.

5. Sharing Information with Third Parties

77bq does not sell your personal information to third parties. However, information may be shared on a limited basis in the following circumstances:

• Payment Service Providers: Necessary information is shared with bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology Partners: Infrastructure service providers operating the platform may have limited access to information that is functionally necessary — they are contractually required to comply with our privacy policy.
• Game Providers: Game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may receive the minimum information necessary to operate gameplay.
• Legal Obligations: Information may be disclosed pursuant to a court order or a lawful request from a legal authority.
• Fraud Prevention: Information may be verified with security partners to prevent money laundering, fraud, or other deceptive activities.

All partners and third parties are bound by contract and are required to maintain the confidentiality and security of your information.

6. Cookie Policy

The 77bq website uses cookies and similar technologies. These technologies help improve your browsing experience, remember your preferences, and ensure the functionality of the site.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security — these cannot be disabled.
• Functional Cookies: Store your language preferences and other settings.
• Analytical Cookies: Collect anonymous data to understand how the site is used.

You can manage cookies from your browser settings. However, disabling essential cookies may affect certain functions of the platform.

7. Your Rights

As a 77bq user, you have the following rights over your own information:

• Access: The right to request information about what data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances — however, information subject to legal obligations may not be possible to delete.
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain cases.
• Right to Object: The right to object to the use of your information for marketing or analytical purposes.
• Right to Data Portability: The right to request your information in a structured, machine-readable format.

To exercise any of these rights, please contact our support team. We will verify your request and respond in a timely manner.

8. Your Responsibilities for Account Security

77bq makes every effort to keep your information secure, but you also have certain responsibilities for the security of your own account:

• Keep your login credentials (username and password) completely confidential and do not share them with anyone.
• Use a strong, unique password and change it regularly.
• If you notice any suspicious activity or signs of unauthorized access, notify our support team immediately.
• Always log out after using your account on a public or shared device.
• Be cautious of phishing or scam sites — 77bq will never ask for your password by email.

9. International Data Transfers

77bq may use servers and technology infrastructure located in various countries. As a result, your information may be processed or stored outside of Bangladesh. Wherever information is transferred, we ensure the same standard of protection described in this Privacy Policy.

For transfers of data to third countries, we apply appropriate legal mechanisms and contractual safeguards, such as Standard Contractual Clauses (SCCs) or equivalent arrangements.

10. Protection of Minors

77bq's services are intended only for individuals aged 21 or older. We do not knowingly collect personal information from minors. Age verification is mandatory during the registration process.

If we become aware that a minor has opened an account, that account and its associated information will be closed and deleted immediately. If you have information about this, please notify us at [email protected].

11. Marketing Communications

If you have given consent to receive notifications about our bonus offers, promotions, or other updates, we may contact you for that purpose. You may opt out of marketing communications at any time.

To unsubscribe from marketing emails, use the "Unsubscribe" link at the bottom of the email or contact our support team directly. Even after unsubscribing from marketing, important account-related notifications (transaction confirmations, security alerts, etc.) will continue to be sent.

12. Policy Changes

77bq reserves the right to revise this Privacy Policy from time to time. In the event of any significant changes:

• A notice will be displayed in a prominent location on the website.
• You may be notified of the changes at your registered email address.
• The "Last Updated" date at the top of the page will be changed.

Your continued use of the platform after the updated policy is published will be taken as your agreement to the new policy. We therefore recommend reviewing this page regularly.

13. Contact & Complaints

If you have any questions or concerns about this Privacy Policy, or wish to exercise your data-related rights, please contact us. Our dedicated support team is available 24/7 to assist in both Bengali and English.

We will verify and resolve your request or complaint as quickly as possible. For data protection complaints, we are committed to working with you directly.